![]() ![]() I don’t know if this belief came to be as a result of false advertising or if somehow a few mistaken therapists spread this news. To clear the air: THIS IS 100 PERCENT NOT TRUE! Somehow, there’s been a false belief in our field that the free version of Zoom is HIPAA-secure. I’m not going to say a whole lot about Zoom. You literally just click a toggle and a business associate agreement is instantly created. I show this in my video all about setting up Doxy. Doxy and HIPAA Compliance:įrom my experience, Doxy is by far the easiest to make HIPAA-Secure out of all four platforms. I only see individual clients or those living in the same household, and I also only see clients at night, when half the US is already asleep. With all that said, I’m personally using the free version of Doxy as my exclusive teletherapy platform and haven’t had any issues (yet!). Here’s a view of their pricing features as of June 11th, 2020: This doesn’t have to necessarily be a “con” per se, but it’s mportant to note that you need to pay in order to unlock a number of features. If you’re running a group then you’ll definitely need to upgrade to the paid version, which starts at $35/month. Probably the most popular reason to upgrade is the need to add more than one client to the call. ![]() (By the way, I have a whole video with tips for dealing with spotty teletherapy, so feel free to check that out if it’s been an issue for you!Īnother con of Doxy is you need to upgrade to the paid version for nearly any additional features you’re interested in. My guess is, Doxy is completely overloaded and it’s just not possible right now to meet the needs of the huge influx of therapists on their platform. ![]() The website claims you’ll get better customer service with the paid version, but evidence from the forums points to the likelihood that this isn’t really the case either. The complaints for the paid version are the same as the free version. But, Doxy seems to be particularly impacted by this surge.Īnd, if you think by paying for the upgraded version you’ll get a better platform, you won’t. Of course, all video platforms are incredibly impacted at this time, and I think it’s safe to say that no one was prepared for the surge in usage in spring of 2020. When I posted my Doxy video a few weeks back, y’all were VERY clear in the comments section: Doxy is super spotty! You named issues with sound cutting out and sometimes the platform crashing altogether, even if you and your client have great internet. Why pay for another option when this one is free and easy to use? Well, there are definitely some major cons to Doxy. I know the pros make Doxy sound like an amazing platform. Pretty sweet, right? Cons of Doxy for Online Therapy You can see the clients who are waiting, but if you’re in the middle of a session with another client they aren’t able to see anyone else who might be in your virtual waiting area. You can see in the example above where it says “pretend client” on the left, your clients show up in the waiting area or “patient queue.” You can see this list and click on their name to start the call at any time. Make sure you consider both the pros AND cons of Doxy before diving in. However, y’all have made yourselves clear in the comments section of my Doxy tutorial that it’s not a completely perfect platform. Doxyįull disclosure: I’ve been using Doxy as my exclusive teletherapy platform since making the switch to online therapy. Let’s dive into the pros and cons of each of these. If you’re not using EHR and their affiliated teletherapy platform, then there are four major players left to take a look at: Doxy, Zoom, VSee Messenger, and Google Meet. TherapyNotes just launched their Telehealth Beta platform so you can snag that service and the rest of their EHR services FREE for two months by clicking here! Your Practice management system might also offer teletherapy services. Thank you to you all for participating in creating this article! The Most Popular Online Therapy Platforms for TherapistsĪ few months ago I put out a poll on Instagram and from your replies, it seems there are four most popular platforms available for teletherapy: This article is a compilation of all the wonderful feedback you all left in the comments sections of videos I posted about each platform. ![]()
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